We dispatch standard orders within 3 days. Custom orders usually take 2 to 4 weeks to manufacture & dispatch. If you have urgent requirements, we are always happy to discuss expediting your order through your selected courier.

Items are typically sent on a 24 or 48 hour delivery service.

We use a variety of carriers depending on the delivery location and size of the item. Please let us know if there’s a carrier we should avoid for your address.

Orders are always sent via a tracked service and you will be given the tracking information on despatch of your order.

Orders placed from Europe may be subcontracted by our local operator so we cannot be sure who will deliver your package.

Yes, you have 30 days from receipt of your order to place a returns request via our Contact page. See our full Returns Policy for details.

We have a wide range of dyes & stains at our disposal. For the majority of our work, we use Littlefair’s water-based woodstains. This UK-based company has a great track record. For custom orders, simply select the colour you want from the link above, and we can stain a sample of the material & send a photo. Alternatively, send us a tone you wish to duplicate, and we can work together to match it. Exact colour matching can never be guaranteed due to variations in lighting & equipment when taking photos.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

To a degree, yes. we primarily work with wood. As long as your design has wood at its core, we are happy to discuss any ideas.

Yes, we are pleased to partner with resellers. Please use the Contact page to start a conversation.